Due to the favorable exchange rate between the US dollar and Japanese yen, we are current offering a 10% discount on all items. The discount will be automatically applied at checkout.

Cancellation, Returns and Refunds

  1. You may cancel your order at any time before it is shipped. If you cancel your order before shipment, you will receive a full refund. Once your order has been shipped, it cannot be canceled.

  2. We carefully select and inspect every knife we sell. However, if you are not satisfied with your purchase or if there is any problem with the product, please contact us by email. We will be happy to discuss the best solution with you, such as a refund or an exchange.

    If you wish to return an item, please contact us by email within 8 days of receiving it. The following conditions apply to returns:

    1. Please contact us by email within 8 days of receiving the item. viento@cuchillo-japones.com 

    2. The item must be in its original condition and unused.

    3. Please return the item to the following address: Viento Kogei 2253-1 Naka Mitakecho Gifuken Japan 505-0121 Tel : 81-574-67-3781

If Your Package Is Delayed or Does Not Arrive...

About 90% of our international shipments arrive within two weeks. However, depending on the country, particularly in South America and some parts of  Europe, shipments may be delayed during transportation or customs clearance.

There is also a very small possibility (about 0.1%) that a package may be lost. To give you peace of mind, we would like to clearly explain below what we will do if your package is delayed or lost.

  • All packages are shipped with a tracking number. You can check the latest status of your package on the Japan Post or DHL tracking page.
    Japan Post Tracking: https://trackings.post.japanpost.jp/services/srv/search/input?locale=en

  • If your package is delayed, please do not worry. We will contact you and take the necessary steps to check the status of the shipment and help move the delivery process forward.

  • Most delayed packages eventually arrive safely, but in about 0.1% of cases, a package may be lost. If a package does not arrive within a certain period of time, Japan Post or DHL determine that it has been lost.

  • The possibility of a package being lost is very small. However, if your package is confirmed as lost, we will follow your preference and either send the goods again or issue a full refund.

While delivery may sometimes take longer than expected, please rest assured that you will not lose the payment you have made.